Focused Messages for Specific Responsibilities
ActionMap Toolkit sessions can be of benefit to people in many roles, including:
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Please click on the roles above for more information.
Why so many roles? Because increased collaborative solutions development capability is valuable to all these roles. |
| Business Initiative Managers Faster stakeholder buy-in, stronger commitment to action, more rapid development progress Business initiatives are targeted to reduce costs, increase productivity and/or address new markets. Initiative managers must bring together knowledge and views from many parts of the organization. At the same time, managers must maneuver through complex project development phases. ActionMap Toolkit sessions and projects rapidly create process models and evaluations that take into account the activities and interests of all stakeholders. These services also quickly produce high-quality plans ranging from overall strategy to detailed action steps. The results are faster and more complete stakeholder buy-in, stronger commitment to action, and more rapid development progress. back to top Sales and Professional Service Managers Shorter sales cycles and more reliable implementation projects Sales and professional service teams are valuable, limited resources that work hard to support customers in identifying opportunities, completing purchases and following through on implementations. ActionMap Toolkit work sessions quickly show customers the benefits of a solution in the context of their particular situation, while creating agreement on implementation approaches that are tailored for each customer's needs. The results are shorter sales and implementation cycles that increase the profitability of deals, while at the same time allowing sales and professional service staff to drive more revenue and support more opportunities without sacrificing competitiveness or customer satisfaction. back to top IT Department Managers Faster agreement on how to move forward, supported by analytic designs, comprehensive evaluations and detailed action plans IT Departments frequently encounter situations where business managers want results in a hurry, but development activities are held up due to lack of agreement about designs and plans. ActionMap Toolkit sessions combine detailed design and planning with business problem solving and decision making. The results are faster consensus on how to move forward, backed by analytic designs and detailed plans for taking action. back to top Quality Assurance Managers Faster certification of processes and earlier implementation of QA/QC procedures and programs As quality assurance requirements extend further into business workflows and IT systems, QA managers are faced with greater requirements to understand and certify new, complex processes. ActionMap Toolkit sessions rapidly translate knowledge of process designs and operations into detailed workflow models and assessments of strengths and weaknesses. The results are more rapid certification of processes and earlier implementation of QA/QC procedures to ensure product value. back to top Product Marketing Managers Shorter product innovation cycles and more complete product releases Product managers need to drive and respond to many activities and stakeholder groups at the same time, while operating under tight deadlines. ActionMap Toolkit sessions and projects quickly produce detailed models of customer behavior, product functionality, innovation plans and service procedures, while providing forums and frameworks for capturing ideas and resolving critical path issues. The results are shorter product innovation cycles and more complete product releases. back to top Product Engineering Managers Faster, more accurate decision making for the development effort, and greater success in meeting milestones and delivery dates Product lifecycles are shrinking, while product feature sets are becoming more complex. To meet these challenges, product engineering managers must continually increase team productivity while negotiating frequent change requests from marketing, sales, customer service and other stakeholder groups. ActionMap Toolkit work sessions use procedures that are based on formal systems engineering techniques, and can operate in the most rigorous technical development situations. At the same time, these procedures are able to make complex technical questions fully understandable to business stakeholders, so that they can effectively provide input on features, requirements and implementation choices. The results are faster, more accurate decision making within and around the development effort, and greater success in hitting project milestones and delivery dates. back to top Startup Managers Better coordination among rapidly changing departments and more reliable achievement of business milestones Startup managers need to focus the energy of a new enterprise on the business plan while maintaining flexibility as market realities are discovered. ActionMap Toolkit sessions provide structure for strong minded views and creative thinking to quickly turn business ideas into operating procedures and rapidly create flexible process models and plans. The results are that fast-moving departments stay in sync and business milestones are achieved with greater reliability. back to top Reorganization Managers Greater motivation and productivity during reorganizations and faster return to high performance on their completion Loss of productivity, momentum and morale can make reorganizations more costly than anticipated. ActionMap Toolkit work sessions create transitional operating models and phased implementation plans, while giving stakeholders an opportunity to participate in the change and express their views. The results are greater motivation, productivity and focus on the future during reorganizations, and faster returns to high performance when they are complete. back to top Organizational Development Managers Stronger team coordination and more productive process operations High performance teams need high performance objectives that can only be achieved through continuous process improvement. ActionMap Toolkit sessions help teams rapidly accomplish process learning in the most complex business and technology situations. The results are stronger team coordination and more productive process operations. back to top Venture Managers Faster, better informed investment decisions and clearer agreement with portfolio company managers Venture managers must work against real-world deadlines to perform initial assessments, due diligence and follow-on funding reviews. ActionMap Toolkit sessions rapidly create detailed analytic models of current and proposed business operations to support decision-making within investment teams and negotiations with investment candidate managers. The results are faster, better informed investment decisions and clearer understanding and agreement with portfolio company managers. back to top Training Managers Faster, more accurate specification of training requirements and richer training materials New business and technology operations often involve radically different procedures for which Training Managers must design and plan training. ActionMap Toolkit sessions quickly produce easy to understand, step-by-step procedure models while gathering experience-based observations and evaluations about how processes operate in the real world. The results are faster specification of training requirements and richer descriptions of what trainees need to know. back to top Public Agency Managers Reduced budget shortfalls and greater citizen acceptance of change Public agencies are faced with increasing expectations from their citizen customers and decreasing resources with which to meet those expectations. ActionMap Toolkit sessions can help public agency managers rapidly identify and prioritize cost saving opportunities while incorporating citizens' views and balancing impacts. The results are reduced budget shortfalls and greater citizen acceptance of change. (Please see the Case Study "How a Citizen's Task Force Overcame a City Budget Shortfall".) back to top |
