| Vision and Strategy |
| Develop and launch vision and strategy through the design of high level operating models and the definition of major change initiatives. |
| Engagements |
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Led strategic planning project sessions for a multi-department team in a 5-year department store expansion program. Resulted in acceptance of a new cross-functional and outsourcing based approach for expansion activities. |
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Led strategic planning/team building sessions for a worldwide order fulfillment group, involving five nationalities and three major systems platforms. Resulted in firm consensus on a selected multi-year development approach. |
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Led planning session for a senior semiconductor manufacturing management team to review operational management approaches. Resulted in acceptance of three new strategic metrics. |
| Business Transformation |
| Drive business, technology and customer solutions development during major business changes including startups, launches, reorganizations, mergers and acquisitions. |
| Engagements |
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Led consulting team in support of the reinvention of an 8000-unit retailer network for a major energy producer, focused on convenience store offerings. Delivered strategy, overall business models, and detailed process designs. |
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Managed consulting team in support of a business launch in supply chain management outsourcing, involving the integration of three major software packages to support business functions. |
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Played a leading role in the transformation of an eleven hundred person IT organization of a large power company, to align IT services with internal business requirements. |
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Served in manager or leading contributor roles in numerous rapidly expanding business operations throughout career. |
| Project Acceleration and Q/A |
| Increase project speed, improve use of resources and reduce project risks by producing, reviewing and managing project plans and procedures. |
| Engagements |
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Led consulting team in support of a three-year, multi-project, multi-vendor reengineering program for the sales and promotion planning functions in a
major packaged foods manufacturer. Managed software validation workshops.
Facilitated compensation strategy review. Conducted program management
review. Led sessions to develop detailed process specifications. |
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Managed consulting team in enterprise-wide Year 2000 scoping, pilot assessment, and business unit assessments for a major energy company, focused on critical business and industrial control processes |
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Led design of and support for a 12-week, 51-member Citizen's Task Force on City Finances, resulting in acceptance of a detailed $4.3 million budget reduction proposal. |
| Process Reengineering & Improvement |
| Enhance process performance, increase customer value and improve employee satisfaction through the reengineering and improvement of existing processes and solutions. |
| Engagements |
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Conducted training, project design and data collection process mapping for an Activity Based Costing project covering a 4.3 million-customer billing and collection operation for a major utility. |
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Led a planning session for a Product Marketing and Development department of a major semiconductor manufacturer. |
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Led analysis, design, and action planning sessions for Production Change Control, Job Scheduling, and User Support functions in a worldwide data center consolidation program. |
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Led process mapping, evaluation, and action planning sessions for a multi-department Asset Management activity undergoing consolidation and realignment. |
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Conducted "experts" session, project team training, and process analysis and modeling for reengineering the capacity management function of a seven-billion-dollar per year energy distribution channel. |
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Led consulting team in a program to evaluate and make improvement recommendations for the revenue management functions of a major consumer goods manufacturer/distributor. |
| Team Building |
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Build team consensus, cooperation and commitment by modeling and evaluating process roles and responsibilities in team workshops |
| Engagements |
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Led strategic planning/team building sessions for merging two departments in the corporate communications function of a major manufacturer. |
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Led workshop for a combining three teams in the newly formed vendor management department of a computer OEM. |
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Led sessions for mission statement definition and process improvement in the merger of the Materials Management and Purchasing departments of a major utility. |
Business & IT Alignment
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| Align business and technology teams in activities ranging from large scale initiatives to detailed design and implementation planning. |
| Engagements |
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Led consulting team in development of an IT strategy for a mid-tier container lessor to support a 10x business expansion program. |
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Led end user/developer analysis and design sessions for a field-force work order entry and tracking system. |
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Led client/developer planning sessions for both the business and technical steps required to implement an internal telephone billing system. |
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Major career roles in systems integration and IT management. |
Customer Solutions Development
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Develop increased revenue opportunities through the discovery, design and implementation of new and enhanced customer solutions.
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Engagements
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Led development of customer solutions for joint-delivery with system integration partners for a major PC software manufacturer.
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Managed consulting team in a scoping and planning project for 11 web-based Marketing Communication initiatives for a semiconductor manufacturer.
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Led the architecture and design teams for a fifty-person systems development project creating a full-function insurance agency software package.
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Product manager for development of a customer-site order entry/inventory extension of a mainframe accounts receivables service.
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Developed dozens of complex individualized customer solutions in employment and consulting roles throughout career.
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Partner, Vendor & Customer Recruiting
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Extend organizational capabilities through enlisting the attention, interest and commitment of partners, vendors and customers.
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Engagements
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Conducted partner development activities with EDS, IBM, PwC Consulting, KPMG Consulting, Siebel and others, at a major PC software manufacturer. |
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Conducted alliance development activities with Cisco, HP, Menlo Logistics, Fritz Companies, Documentum, Interwoven, BroadVision, ATG and several others at a tier 1 systems integrator. |
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Successfully closed scores of complex business/technology sales proposals throughout career. |
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