Education
University Of California, Berkeley, M.B.A., Marketing, 1978.
President, American Marketing Association Chapter, Phi Chi Theta, MBA Association.
University Of California, Berkeley, Environmental Design
President, AID-NSID Student Chapter, Coordinated job intern program
Sam Houston State University, Texas, B.S., Education
Employment
Current
ActionMap Inc., VP Marketing, Co-founder
Consulting and software development and sales focused on accelerating business/technology process development on a large scale.
1988 to 2002
Work Design Associates, Principal and Co-developer
Consulting - Sessions, projects, programs and training for business problem solving and process improvement, using proprietary procedures.
Multi-contract clients include Hewlett Packard, Southern California Gas Company, National Semiconductor and PG&E.
IP Development - ActionMap® procedures, software design and books
1983-1988
Wang Laboratories, San Francisco
Supervisor, Regional Education Center
Full supervisory responsibility for the daily operations of Western Region Customer Education Center, with curriculum and scheduling oversight responsibilities for District Customer Education operations. Coordinated 30 administrators and instructors, full time and contract. Annual revenues of $7 million.
Manager, Sales Order Administration
Controlled order administration through complete sales cycle, and MIS administrative functions. Responsible for complete procedures/ personnel/ administrative management for staff of 7. Earned Area top rating award for staff performance in 1984. Annual sales order volume of approximately $75 million.
1979-1981
Food Distributor, Director, Customer Service
Management and coordination responsibility for staff including supervisors, coordinators, service representatives. Designed and implemented: corporate electronic ordering system that converted company from manual to computerized telephone order processing.
Pre-MBA Teaching Positions
Teacher, Piedmont High School, Piedmont, CA, Member, Board of Directors
Teacher, Castlemont High School, Oakland CA, Biology
Teacher, Porter Junior High, Austin, Texas, Science, Chairperson of seven person science department. Sponsored and coached 11 National Science Ford Foundation first place award winners.
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